How can we help you?

How much baggage can I bring?

Can I bring special baggage (surfing, fishing, cameras)?

What can I NOT bring on board?

What happens if you lose my baggage?

What documents do I need to fly?

Do I need a visa to fly to Senegal or Conakry?

Can I fly with a Spanish ID (TIE)?

What payment methods do you accept?

Do prices include taxes and fees?

Do you charge in XOF, EUR or USD?

Can I pay in instalments?

When does online check-in open?

How early should I arrive at the airport?

Can I check in at the airport?

Can I change my flight date?

Can I cancel my flight?

What happens if you cancel my flight?

From what age can children fly?

Do children pay full fare?

Can minors travel alone?

Can pets fly?

What documents does my pet need?

Do you fly in bad weather?

When is the best time to fly?

How long is the Bubaque-Bissau flight?

Is there onboard food/drink service?

Can I smoke or drink alcohol on board?

Can I use my phone or camera on the plane?